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Forum Discussion
How do I disable Dropbox Backup?
How do I get rid of Dropbox Backup -- the PC folder that appeared in my Dropbox folder? It includes folders I don't want backed up, i.e., Documents and Downloads. I'm on a PC.
Hi there Susanna S.2, thank you for reaching out.
You can disable computer backup, following the steps on this article.
Make sure to select "Keep content in folders on this PC" during the process, to return the folders to their original location.
Cheers!
- Jackson
Dropbox Staff
Hi there Susanna S.2, thank you for reaching out.
You can disable computer backup, following the steps on this article.
Make sure to select "Keep content in folders on this PC" during the process, to return the folders to their original location.
Cheers!
Thanks. I figured it out. I'm still angry that Dropbox decided to back up my Documents and Downloads folders. My attempt to undo that lost me a year's worth of Zoom recordings (which I'm still hoping to get back from Carbonite because of course Dropbox didn't save them).
Thanks. I figured it out -- but I'm still trying to get back a year's worth of Zoom recordings. They couldn't be restored from Dropbox, so now I'm trying to get them back from Carbonite. This is proving difficult. I've lost my faith in online backup services. If/when I get my Zoom folder back, I'm going to do what savvy friends have been advising for years: back everything up to an external hard drive and don't rely on online backup services.
Hi, I want to delete backup and turn off. I only have basic Dropbox and when I get the menu I do not appear to have the sync and backup tab which the support says you need to allow access to backup! Can anyone please help, advise.
- Megan
Hi ClockRoy, welcome to our Community!
As a first thing, you need to make sure you're checking your desktop app, and not accidentally looking at your account online for these tabs. Have you tried accessing your Sync tab, using the app's preferences?
Can you also try to disable the feature online, using your Backup page? Give it a go, and let me know of any updates.
Thanks!
Hi Megan,
I have the app on my desktop PC and if I single click nothing happens, if I double click it opens Dropbox with the explorer window and all files are shown but there is no home or other Dropbox to click. If I open the app on my tablet I have the menu and home button etc. I can access personal details settings etc. But there is no preferences tab. Also when online on the Dropbox site I cannot find a backup page. Why cant you just make it easy to access backup from the tablet app? I just have loads to delete from backup and free up space.
Best regards, Roy
