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Forum Discussion

KennnD's avatar
KennnD
New member | Level 2
3 years ago

Couldn't Disable Backup Error Message.

Hello, I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck. Can ...
Computer Backup
desktop
Dropbox Backup
Setting up the apps
  • Megan's avatar
    Megan
    2 years ago

    Hi LukeAI, I hope you're doing well! 

     

    In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? 

     

    Let me know more!

LukeAI's avatar
LukeAI
Explorer | Level 4

I tried to disable Dropbox Backup on my Windows 11 PC.
Unfortunately I get an error message saying "Couldn't disable backup."

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi LukeAI, I hope you're doing well! 

 

In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? 

 

Let me know more!

  • LukeAI's avatar
    LukeAI
    Explorer | Level 4
    2 years ago

    Thanks Megan it worked after I resumed syncing!

  • flogoette's avatar
    flogoette
    Explorer | Level 4
    2 years ago

    Hi Megan, I have the same issue in Dropbox backup. I click "Delete Backup" and get the error "Couldn't disable backup". I tried all options from logging out, restarting, pausing and resuming the sync - same problem

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi flogoette - sorry to hear about this.

       

      Could you let us know the desktop app's exact status and version as shown in your menu bar at the moment?

       

      Also, can you confirm you're following these steps as you're on the beta version of Dropbox Backup?

      • flogoette's avatar
        flogoette
        Explorer | Level 4
        2 years ago

        Hi Walter. Status = up to date. Version = 187.3.5654. Yes I confirm I have followed these steps but the issue still persists. Backup could not be disabled

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