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Forum Discussion

New member | Level 2

3 months ago

All my files in Dropbox are corrupted - "The media could not be loaded" error.

Can anyone help how to fix this?

Nancy
Dropbox Staff
3 months ago
Thanks for your post, USHWW. Let’s have a look.

First off, can you clarify where you see this message exactly? Is it on the Dropbox website or somewhere else?

Can you send a full screenshot of what you see on your end?

Keep me in the loop.
- matthewzammit
  Helpful | Level 5
  16 days ago
  I too keep getting this error randomly.
  first it was with every time my window was bigger than 1920x1080 ... so I've had to resize my window to smaller sizes.
  But now it seems to even happen with this smaller window size.
  - Hannah
    Dropbox Staff
    15 days ago
    Sorry to hear about this, matthewzammit.
    
    Are you seeing the same behavior on other browsers as well? And how about private browsing/incognito windows?

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