We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
CKKJA
5 months agoExplorer | Level 4
"Can't load content at the moment" error when attaching files from Dropbox Android app
I have been getting that error message when trying to attach files from Dropbox on mobile(Android) devices for a couple of day. Not having any problems with that on my desktop pc. If I can't attach f...
Nancy
5 months agoDropbox Staff
Thanks for posting on our forum, CKKJA.
Which platform are you trying to attach files from Dropbox to? Are you having this issue with multiple platforms?
Can you describe the exact steps you’re taking before the error appears?
Finally, I’d like a full screenshot of the error you’re getting.
Keep me in the loop, and we’ll check this further.
- CKKJA5 months agoExplorer | Level 4
Trying to attach files/post photos on message boards that use XenForo platforms. I don't know how to screenshot. It is an hour glass with the words "Can't load content at the moment" below it.
"Can you describe the exact steps you’re taking before the error appears? "
Click on "Attach files", Dropbox App then "Camera uploads"
- CKKJA5 months agoExplorer | Level 4
"Which platform are you trying to attach files from Dropbox to?"
I can't see that the platform is the issue when posting photos/attaching files from Dropbox to the platform on a desktop pc doesn't produce the same error message.
- CKKJA5 months agoExplorer | Level 4
I'm kinda thinking it may be an Android issue. That doesn't help y'all or me.
- Nancy5 months agoDropbox Staff
On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing.
After that, you can click on the following button to attach it here on the forum:
- CKKJA5 months agoExplorer | Level 4I managed to get a screenshot but I don't see that toolbar or option to attach it here.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!