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Forum Discussion
All my files in Dropbox are corrupted - "The media could not be loaded" error.
Can anyone help how to fix this?
I too keep getting this error randomly.
first it was with every time my window was bigger than 1920x1080 ... so I've had to resize my window to smaller sizes.
But now it seems to even happen with this smaller window size.
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, matthewzammit.
Are you seeing the same behavior on other browsers as well? And how about private browsing/incognito windows?
I'm only using Chrome, and very difficult to replicate. Happens quite randomly. Now even with smaller resolutions.
This is one other video example that is not loading recorded a few minutes agohttps://capture.dropbox.com/8kL4eBYpKz7ERLnf
Maybe you can look in the backend what's wrong with it.
I love Dropbox Capture, but this error is making me lose too much time at this point. Having to record the same thing multiple times. Can't use it if it's not reliable.
- Hannah
Hey Matthew, I understand that you're only using Chrome, but is it possible to try from another browser or just an incognito window, to see if the behavior is the same?
Opening capture.dropbox.com on Chrome Incognito, and Safari still shows the files as corrupted --> not sure if that's what you wanted to see exactly (?)
Attached screenshots of what' I'm seeing, with multiple corrupted files. I've deleted many others previously.Let me know if you'd like me to test something else or provide more info.
