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Forum Discussion

Arnhart's avatar
Arnhart
Explorer | Level 4
2 years ago

after chrome login my screen blanked

today whenever i try to login from chrome my screen blanked after login. am not able to access my account..

Web
  • Nancy's avatar
    Nancy
    2 years ago

    Hi Arnhart1! Hope it’s OK to jump in here.

     

    Can you please check your original browser for any pending updates? 

     

    Besides that, I’d like to know what’s the version of the browser you're using, as well as the OS version that you’re running on your device.

     

    Thanks a bunch!

    • Arnhart1's avatar
      Arnhart1
      Explorer | Level 4
      2 years ago

      Same problem with all browsers.

      cleared cache and cookies but not resolved...

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Do you happen to be running any antivirus or firewalls on your device Arnhart1?

         

        If so, could you temporarily disable them and let me know how it goes?

         

        Also, have you tried an incognito window with no extensions or plugins running as well? 

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