We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Jamie-Everlaw
6 years agoExplorer | Level 3
files/get_metadata returns path not found
All get_metadata calls are returning a path not found error for anything (files or folders) from a business account, but works fine with anything inside the personal folder. I can access the folders ...
- 6 years ago
Can you share the relevant code and output so we can take a look and advise? (Feel free to share privately by opening an API ticket if you'd prefer.) Be sure to redact the access token though.
Based on your description however, it sounds like you might be running in to an issue because you're not specifying the right "root" in the team for that item. The structure of Business teams is a little more complicated than that of individual accounts. I recommend reviewing the Namespace Guide for more information.
Greg-DB
6 years agoDropbox Staff
Can you share the relevant code and output so we can take a look and advise? (Feel free to share privately by opening an API ticket if you'd prefer.) Be sure to redact the access token though.
Based on your description however, it sounds like you might be running in to an issue because you're not specifying the right "root" in the team for that item. The structure of Business teams is a little more complicated than that of individual accounts. I recommend reviewing the Namespace Guide for more information.
- Jamie-Everlaw6 years agoExplorer | Level 3
Hi Greg,
Thanks for the response! I'll go ahead and open a ticket. From reading through the namespace guide, I don't think that's part of the issue since we're referencing items by id (id: XXXXXXX ), but I could be wrong there.
- Jamie-Everlaw6 years agoExplorer | Level 3
To provide a little more information from the ticket, specifying a namespace is still necessary even when referencing files by ID.
The namespace isn't available from the file choose response (where I was getting the file ID), but can be adjusted at the client level by getting the namespaces associated with the user in the Java SDK like so
DbxClientV2 client = new DbxClientV2(requestConfig, token); client = client.withPathRoot(PathRoot.root(client.users().getCurrentAccount().getRootInfo().getRootNamespaceId()));
The root namespace seems like it always works no matter if the file or user is part of a team, so I've opted to always use the root over the default home.
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.
5,877 PostsLatest Activity: 5 hours agoIf you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!