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Having an issue setting up two-step authentication with SMS
Hello, team! When I enter my phone number trying to set up two-step authentication, I get this message the first time and all subsequent times I enter my phone number: "You've tried to add two-step authentication with SMS too many times. Please try again after 24 hours." And after 24 hours the same story repeats. Is it a bug in the Dropbox system? Or what is the issue here? Would be thankful for any help.
Inaccessible account due to lost 2FA options with existing support ticket
Hi everyone, I'm posting this from a new Dropbox account because I'm completely locked out of my original one, and support hasnât been helpful. Iâve been going back and forth with Dropbox support (Ticket #24909124) and keep getting the same scripted responses, even after clearly explaining that I donât have access to: My old phone or number Any backup codes Any linked device I get that security is important, but there should be some way to recover an accountâID verification, billing info, anything. Right now it feels like Iâm being shut out permanently with no real path forward. Has anyone dealt with this before or successfully escalated a similar issue? Is there a way to get past the generic support and reach someone who can actually review the situation? Would appreciate any advice or tips. Thanks, Pasha
My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I canât logon. I have 2 factor authentication on, and I canât get the code from the Auth App either because of the stolen phone. See attached screenshot with error message Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Appleâs private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks
We can't access the account with two factor code enabled, as the email is deleted
Hi We have a business account with Dropbox. It was created using a former employee's email. I can't log in and change the email address because two-factor authentication is enabled. The email has been deleted, so I can't receive the code. What should I do?
Getting an error that my password is wrong when trying to set up two-factor authentication
Hello Dropbox Team - I attempted to set up the 2 Verification Step. I enter my password, and it says that the password is wrong. No. I did not mistype the password. (I used the password to enter DropBox so) I know it's the right password, typed correctly. (not auto populated) Can you please let me know why this could be happening? I also tried to do this in a different browser, which let me into Dropbox using the same password but when I attempt to setup the 2 Verification step it says it's the wrong password again. I've not set up any other passwords \`?`/ Your guidance is much appreciated. Be well.My colleague's account has been compromised and we've opened a ticket.
Hoping this finds its way to someone in support... IT administrator here. One of my users fell victim to phishing, had email account compromised, and in the path of destruction, a long-dormant Dropbox account was taken over and is being used to spread phishing materials, presumably PDF files with links that will pop a false login. Email account is now recovered. Submitted a support ticket, 24777109. Bad guy apparently used man-in-the-middle to bypass 2FA on corporate email account, so some level of sophistication. Imperative to stop the file sharing. Reputational damage to my company and to Dropbox. If there is a forum admin lurking who is feeling heroic and can escalate the ticket, it would be appreciated. Thank you.
