You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Cannot login to my account - no access to the phone number used
Salve, Volevo accedere a uno dei miei account Dropbox e ho scoperto che dovevo inserire il codice di verifica che ho ricevuto su un numero di telefono che non possiedo più. Subito dopo, mi è stato chiesto il codice di emergenza di 8 cifre e anche quello non lo possiedo più, poiché si tratta di un account molto vecchio e non ho né i codici né il mio vecchio numero di telefono. Cosa devo fare in questo caso?
I don't see where I can use my 2FA backup codes to enter my Dropbox account.
I unknowingly lost access to the e-mail address I used years ago to sign up for Dropbox (a comcast.net domain)--when I realized this, I wrote down the Backup Codes and was going to change my e-mail address, however prior to that, I got a new phone and when I was logged out of my account, I cannot get back in to do that without the 2FA code, which obviously goes to the old e-mail address. This is an account that is 10+ years old and didn't initially have 2FA. I know my password and have the backup codes, but have not been able to find the place to enter the backup code to allow me to access my account and change the e-mail/add a phone backup. Any ideas where I can enter the codes?
My wife is locked out of her Dropbox account. Seems it might have been hacked.
My wife has a Dropbox account and it appears to have been hacked and no longer allows her to log in. Yesterday there was an email blast that emailed everyone on her contact list and it was made to look like it was from Dropbox and contained a link to Dropbox files that I assume are viruses or malware. When she tried to log in to Dropbox to see what was going on it suddenly started asking for 2F authentication, which it had never done before yesterday. She needs help logging in asap. I'm creating this post on her behalf because she can't log in to Dropbox in order to do it herself.
An employee's email was used to create a malicious Dropbox account
I'm hoping someone here will be able to provide further assistance on this issue. One of our employee's mailboxes got compromised. While compromised, the bad actor setup a Dropbox account that is now sending out malicious emails. The account is secured with MFA, which we do not control or have backup codes for. So, recovering via MFA is not an option. We have attempted to contact Dropbox support but haven't been able to get anyone to assist with deleting the account. We have just been advised to login and delete ourselves, which is not an option. If someone is able to assist on this, it would be greatly appreciated. Thank you, Nick