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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"375","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829062":{"__typename":"Conversation","id":"conversation:829062","topic":{"__typename":"ForumTopicMessage","uid":829062},"lastPostingActivityTime":"2025-04-04T05:30:52.829-07:00","solved":false},"User:user:1909907":{"__typename":"User","uid":1909907,"login":"surgur","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909907"},"ForumTopicMessage:message:829062":{"__typename":"ForumTopicMessage","subject":"Not receiving the verification email for my Dropbox account.","conversation":{"__ref":"Conversation:conversation:829062"},"id":"message:829062","revisionNum":2,"uid":829062,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909907"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-04-04T02:16:50.434-07:00","lastPublishTime":"2025-04-04T02:38:23.720-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just made a new dropbox account using my university email (not this account). I don't receive the verification email. I have added added no-reply@dropbox.com as a contact but I still don't get the email. I am writing this post from a different account because both the help-bot and this site requires the email to be verified. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"330","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828419":{"__typename":"Conversation","id":"conversation:828419","topic":{"__typename":"ForumTopicMessage","uid":828419},"lastPostingActivityTime":"2025-04-04T04:04:40.403-07:00","solved":true},"User:user:1909330":{"__typename":"User","uid":1909330,"login":"andresr255","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1909330"},"ForumTopicMessage:message:828419":{"__typename":"ForumTopicMessage","subject":"I can't login into my Dropbox Passwords using the 12 recovery words.","conversation":{"__ref":"Conversation:conversation:828419"},"id":"message:828419","revisionNum":2,"uid":828419,"depth":0,"board":{"__ref":"Forum:board:101001017"},"author":{"__ref":"User:user:1909330"},"metrics":{"__typename":"MessageMetrics","views":42},"postTime":"2025-03-30T17:18:36.409-07:00","lastPublishTime":"2025-03-30T23:04:34.798-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds. \n I input all the words, but then I get a red letter message that says \"Something went wrong—please try again.\" \n I know I have the right words because If I change any of them on purpose I'll get \"That doesn’t look right. Check your spelling and try again\". \n Am I doing something wrong? or is this a bug? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"460","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829048":{"__typename":"Conversation","id":"conversation:829048","topic":{"__typename":"ForumTopicMessage","uid":829048},"lastPostingActivityTime":"2025-04-04T00:31:21.791-07:00","solved":false},"User:user:1909889":{"__typename":"User","uid":1909889,"login":"Cuan Hopley","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1909889"},"ForumTopicMessage:message:829048":{"__typename":"ForumTopicMessage","subject":"I can't access my account as a code is being sent to an old email","conversation":{"__ref":"Conversation:conversation:829048"},"id":"message:829048","revisionNum":2,"uid":829048,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909889"},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-04-03T23:44:12.494-07:00","lastPublishTime":"2025-04-04T00:31:21.791-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Please need assistance with changing my email address linked to my business account as when I login the code is being sent to an old email address that we no longer have access to? Please can someone email me from support on how I go about changing this. Think we might need to disable multi factor authentication on the account, allow me to login and then change email and then add back again. Also can the pin not be sent to my cellphone as a further backup? Please can someone asssit or support reach out to me on email. Thanks.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"539","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:722338":{"__typename":"Conversation","id":"conversation:722338","topic":{"__typename":"ForumTopicMessage","uid":722338},"lastPostingActivityTime":"2025-04-03T17:37:32.254-07:00","solved":true},"User:user:1758186":{"__typename":"User","uid":1758186,"login":"CosmicPlumber","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1758186"},"ForumTopicMessage:message:722338":{"__typename":"ForumTopicMessage","subject":"Remote Management Access by Dropbox Inc. on my Mac laptop","conversation":{"__ref":"Conversation:conversation:722338"},"id":"message:722338","revisionNum":2,"uid":722338,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1758186"},"metrics":{"__typename":"MessageMetrics","views":4844},"postTime":"2023-10-17T17:25:02.988-07:00","lastPublishTime":"2023-10-17T17:32:34.531-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a problem with Dropbox that is not related to my own Dropbox account. \n I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this. \n Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification \"Dropbox can manage your computer\". \n Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this. \n Alternatively, is there something I can do? Trying to understand my options. \n Thank You for your expertise and commiseration. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"956","kudosSumWeight":1,"repliesCount":28,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828725":{"__typename":"Conversation","id":"conversation:828725","topic":{"__typename":"ForumTopicMessage","uid":828725},"lastPostingActivityTime":"2025-04-02T23:00:09.226-07:00","solved":false},"User:user:1909613":{"__typename":"User","uid":1909613,"login":"Gloria323","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1909613"},"ForumTopicMessage:message:828725":{"__typename":"ForumTopicMessage","subject":"Can't access my paid Dropbox Plus account - it keeps logging me in to a free Basic one","conversation":{"__ref":"Conversation:conversation:828725"},"id":"message:828725","revisionNum":2,"uid":828725,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909613"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-04-01T15:16:51.827-07:00","lastPublishTime":"2025-04-01T15:40:22.262-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been paying $19.99/month since February 2019, but apparently also have a free basic DropBox account.  Each were created using two different email accounts, but when I try to login with either account, they both login to the same account - which is the free basic account, so I can't get any chat or email support to help me.  All of the online \"support\" ends up with showing my plan as the basic, and I have no way to gain tech support via chat or email.  Last night, I was able to chat with the sales department, but they told me they couldn't help me; gave me a link to billing, which of course didn't help - put me in same loop as before. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"665","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827882":{"__typename":"Conversation","id":"conversation:827882","topic":{"__typename":"ForumTopicMessage","uid":827882},"lastPostingActivityTime":"2025-04-02T15:04:47.961-07:00","solved":true},"User:user:1908695":{"__typename":"User","uid":1908695,"login":"Pasha-Rhett","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908695"},"ForumTopicMessage:message:827882":{"__typename":"ForumTopicMessage","subject":"Inaccessible account due to lost 2FA options with existing support ticket","conversation":{"__ref":"Conversation:conversation:827882"},"id":"message:827882","revisionNum":2,"uid":827882,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1908695"},"metrics":{"__typename":"MessageMetrics","views":74},"postTime":"2025-03-25T11:30:56.457-07:00","lastPublishTime":"2025-03-25T12:07:35.939-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, \n I'm posting this from a new Dropbox account because I'm completely locked out of my original one, and support hasn’t been helpful. \n I’ve been going back and forth with Dropbox support (Ticket #24909124) and keep getting the same scripted responses, even after clearly explaining that I don’t have access to: \n \n My old phone or number \n Any backup codes \n Any linked device \n \n I get that security is important, but there should be some way to recover an account—ID verification, billing info, anything. Right now it feels like I’m being shut out permanently with no real path forward. \n Has anyone dealt with this before or successfully escalated a similar issue? Is there a way to get past the generic support and reach someone who can actually review the situation? \n Would appreciate any advice or tips. \n Thanks, Pasha ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"842","kudosSumWeight":0,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828886":{"__typename":"Conversation","id":"conversation:828886","topic":{"__typename":"IdeaTopicMessage","uid":828886},"lastPostingActivityTime":"2025-04-02T14:22:09.272-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:1513263":{"__typename":"User","uid":1513263,"login":"OwenWise","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/custom/Avatar_Smile-4-1731354336147.svg?time=1731354389000"},"id":"user:1513263"},"IdeaTopicMessage:message:828886":{"__typename":"IdeaTopicMessage","subject":"Remove External User(s) Delete Ability","conversation":{"__ref":"Conversation:conversation:828886"},"id":"message:828886","revisionNum":1,"uid":828886,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1513263"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-04-02T13:18:42.487-07:00","lastPublishTime":"2025-04-02T13:18:42.487-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder.  I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder.  Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"464","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828843":{"__typename":"Conversation","id":"conversation:828843","topic":{"__typename":"ForumTopicMessage","uid":828843},"lastPostingActivityTime":"2025-04-02T10:44:16.465-07:00","solved":false},"User:user:1909702":{"__typename":"User","uid":1909702,"login":"AdriaanG","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1909702"},"ForumTopicMessage:message:828843":{"__typename":"ForumTopicMessage","subject":"Our admin invited my company email to our shared folders but it says I need to upgrade","conversation":{"__ref":"Conversation:conversation:828843"},"id":"message:828843","revisionNum":2,"uid":828843,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909702"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-02T08:36:40.681-07:00","lastPublishTime":"2025-04-02T09:33:06.376-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good morning, I have my company dropbox email but was not previously connected to our shared folders. Our Admin person sent a link to the shared folders. When I select it, it wants me to register. When I try to register is says the account (email) already exist. \n I also get a request to upgrade my account. This should not be the case as our company has and manages our Dropbox accounts. I am not going to pay for a license if it is supposed to be included in our company bundle.  \n How do I get this resolved? \n Thanks  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"534","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828787":{"__typename":"Conversation","id":"conversation:828787","topic":{"__typename":"ForumTopicMessage","uid":828787},"lastPostingActivityTime":"2025-04-02T04:57:37.376-07:00","solved":true},"User:user:341322":{"__typename":"User","uid":341322,"login":"DTEydon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:341322"},"ForumTopicMessage:message:828787":{"__typename":"ForumTopicMessage","subject":"Upgraded using the wrong email address. What can I do?","conversation":{"__ref":"Conversation:conversation:828787"},"id":"message:828787","revisionNum":2,"uid":828787,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:341322"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-04-02T03:53:52.698-07:00","lastPublishTime":"2025-04-02T04:01:10.972-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up? \n I've lost the plot as to how I might sort this? \n Thanks. 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