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dplam's avatar
dplam
Explorer | Level 3
5 months ago

Windows 11 won't let me open Dropbox documents that are on my hard drive (0x80070780 error)

Recently bought a new Dell xps with Windows 11.  I can open all Dropbox documents when going through the website but get and error message 0x80070780 when I try to open Dropbox documents that are on ...
Desktop
Error Messages
Previewing
View
Windows OS
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi schnugee, is this a grey X you're seeing as the sync icon? Do you have OneDrive currently installed and running on your machine?

schnugee's avatar
schnugee
Explorer | Level 3
2 months ago

Thank you for the response Jay. I see no indications from the Registry that OneDrive was enabled, or used by this user.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Are the files marked as available offline, or online-only?

    • schnugee's avatar
      schnugee
      Explorer | Level 3
      2 months ago

      Unfortunately, I don't have the previous user's credentials to log into their profile, or DropBox account. I am the local administrator of the machine, and have full NTFS permissions to the directory.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Without being able to access the profile, it wouldn't be possible to troubleshoot any further, since we need to know if the Dropbox desktop application was syncing normally, or if there any other steps we could try from there.

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