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dplam's avatar
dplam
Explorer | Level 3
5 months ago

Windows 11 won't let me open Dropbox documents that are on my hard drive (0x80070780 error)

Recently bought a new Dell xps with Windows 11.  I can open all Dropbox documents when going through the website but get and error message 0x80070780 when I try to open Dropbox documents that are on ...
Desktop
Error Messages
Previewing
View
Windows OS
schnugee's avatar
schnugee
Explorer | Level 3

Hi, I'm receiving the same exact error on  Win 10 PC. My use case is another user had DropBox, and had >90 GB of files in their C:\users\dropbox   folder. File thumbnails show up with an X in the lower left hand corner. I have reset NTFS permissions to everyone\full control, disabled inheritance, applied to sub-folders. I uninstalled and reinstalled DropBox desktop App, still no access. I'm an IT Pro with a decade plus of experience, so can provide additional technical details if necessary.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi schnugee, is this a grey X you're seeing as the sync icon? Do you have OneDrive currently installed and running on your machine?

  • schnugee's avatar
    schnugee
    Explorer | Level 3
    2 months ago

    Thank you for the response Jay. I see no indications from the Registry that OneDrive was enabled, or used by this user.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Are the files marked as available offline, or online-only?

      • schnugee's avatar
        schnugee
        Explorer | Level 3
        2 months ago

        Unfortunately, I don't have the previous user's credentials to log into their profile, or DropBox account. I am the local administrator of the machine, and have full NTFS permissions to the directory.

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