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dplam's avatar
dplam
Explorer | Level 3
5 months ago

Windows 11 won't let me open Dropbox documents that are on my hard drive (0x80070780 error)

Recently bought a new Dell xps with Windows 11.  I can open all Dropbox documents when going through the website but get and error message 0x80070780 when I try to open Dropbox documents that are on ...
Desktop
Error Messages
Previewing
View
Windows OS
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey dplam - does renaming or moving them out of your Dropbox folder and back in helps improve matters at all?

dplam's avatar
dplam
Explorer | Level 3
4 months ago

I have renamed and moved to my desktop.  I can open them and have been able to do so since saving them to desktop several weeks ago.

 

I also renamed several files and saved them in a new folder within Dropbox several weeks ago.  I continue to be able to open those files.

 

Almost all other files in Dropbox are not accessible to me via the Dropbox app but they are available through the Dropbox website.

 

What could possibly be the issue?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    There must be some sort of permission or third party issue on the OS profile you're working on at the moment dplam 

     

    Can you try creating a new OS profile and installing the desktop app there? 

     

    Let me know if you still get the same error. 

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