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Forum Discussion

TRabb's avatar
TRabb
Helpful | Level 5
7 years ago

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    7 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey MahaOs, I’ve moved your post into this conversation, in order to ping you to the previous hints that I had posted to TRabb above (i.e. trying again from an incognito window & clearing your cache). 
 
Moving forward, let me ask you a couple of questions below that will help me better understand what’s happening.
 
Are you trying to download these files through a shared link incidentally? Does it happen intermittently or have you noticed a pattern (eg. does it affect specific filetypes)? 
 
I'd appreciate it if you could you send me a link to the document that you're having trouble with (if you're comfortable sharing of course). For instructions on how to create a link to a file in your Dropbox, you may have a look at the steps outlined here. 
 
Once I have this info, I’ll make sure to focus more on the issue in question on this discussion. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message! 
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I appreciate your swift reply MahaOs. In order to move forward with that, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to redirect your request to a specialized colleague, who’ll investigate this issue a bit more closely with you.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks again for posting us on our Forum on the matter & I’ll be awaiting your next message!
    • jigi's avatar
      jigi
      New member | Level 2
      6 years ago

      What a terrible customer service... just questions again and again and no solution... I am sure there are a great number of people who have this exactly same problem around the world using Dropbox (This question is everywhere and there's no clear solution anywhere). And the problem still keeps existing. You really should make a standard manual for dealing with this.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there (jigi), while the issue reported on this discussion back in October has now been resolved for the ones affected (& they have been notified via our Official Support channel by the specialized team that investigated the discrepancy), I’m wondering what this looks like on your end. Is it similar to what the OP on this conversation described? Have you tried any of the troubleshooting suggested on the first page of this thread incidentally? 
         
        Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help you on that as much as possible; I understand that being unable to perform an action isn’t ideal however I’m here to work towards a viable solution! 

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