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Forum Discussion
Problem searching for files in dropbox iOS ipad
Since the last update of the app, searching for files (by name) never shows any result.
Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).
In previous versions it worked fine...
Tried again today and guess what: it works again. On iPad and iPhone.🤔
Daphne
Dropbox Staff
Dropbox StaffThanks for those screenshots IesKorp!
Can you try clearing the app cache and searching again? You can do this by:
Can you try clearing the app cache and searching again? You can do this by:
- Open the Dropbox app.
- Tap the "Account" tab.
- Tap the gear icon in the top left corner.
- Choose the option "Clear cache".
Hello Daphne,
I tried all that. I even deleted the app and installed it again. Still the same problem.
On my iPhone (latest iOS and app-version) i have the same problem,
I noticed that after reinstalling the app on my iPad, the first search did show the right results. A second search resulted in the same problem. Clearing the cache made no difference.
I did the same on my iPhone, buts then the first search did not give any result.
Any clue?
Tried again today and guess what: it works again. On iPad and iPhone.🤔
I’m having EXACTLY this problem from yesterday, I’ve seen a couple of other threads with the same, no solutions are ever properly offered by the Help Team, & the problem either solves itself or in some cases does not...ever!
Sadly the Help team replied to my email then disappeared & have not answered the reply I gave, if you find a concrete solution to this PLEASE post it so we can get on with enjoying our Dropbox use (because I am a very unhappy user this weekend!). Best wishes,N
Hi All,
In the past I would write a keyword into the search bar, check (click on) the search was for ‘All Dropbox’ & press search, hey presto, every file or folder containing the keyword would be revealed, as of today only recently added or edited files show up.
This is across all platforms (iPad & iPhone Apps, iPad web version using Safari, Laptop App & also using web through Firefox)!
I emailed support who replied asking for screen shots, I described the simple problem again & now they’ve gone quiet!
As I use this feature often it is extremely unhelpful, so much so that if it doesn’t restore I’m seriously going to have to seek out another cloud based storage facility, & that saddens me because Dropbox WAS great!
Am running the latest update & have also rebooted iPad.
Any help or anyone else experiencing this at the present? Cheers N
- Did you ever get a resolution on this issue? I sent a message to the Dropbox support team, received one reply message, offering all the usual troubleshooting suggestions. I tried all the suggestions, am still having the problem, but the support team member disappeared on me, too! I pay too much for this app to not work!
- Sorry to hear that amyonline15, it just resolved itself after few days, they tried to help but I had a suspicion it was a general problem at their end (they won’t admit it obviously!). It’s not re-occurred thankfully! Good luck!!!…
