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Forum Discussion

cohenben's avatar
cohenben
Helpful | Level 5
7 years ago

Is there a fix if my Dropbox file download keeps failing?

Every time I try to download a file I get a failed status in Chrome or Safari. When I download in Firefox it fails, however Firefox allows me to "restart" the download and it begins again where it le...
Download
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Web
  • chrismonico's avatar
    chrismonico
    7 years ago
    Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:

    We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.

    Sorry for any inconvenience this caused.

    Thanks everyone

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
cohenben, thanks for getting back to me with that. Let’s go ahead and put you in touch with our support team. By submitting a ticket here, a member of our team will be able to have a look at your account through our support platform, and provide additional troubleshooting steps. 

Have a great weekend!
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
cohenben, were you able to get in touch with our support team? Have you resolved the issue? 

Let me know.
Thanks! 
  • chrismonico's avatar
    chrismonico
    Helpful | Level 6
    7 years ago

    I'm having the same exact issue when downloading files through the web larger than 1GB. Doesn't matter the browser or the OS...I've also tried from my home and here at work. I have a dropbox business acoount and only got it because of the abilty to download large files, and store a ton. This is extremely diasppointing becuase I cannnot rely on the one function I need the most. I already have a ticken open with tech support since last week and havent been able to resolve the issue. 

     

     

  • cohenben's avatar
    cohenben
    Helpful | Level 5
    7 years ago

    Sanchez, when I click that link I don't actually see anywhere to open a ticket - are you suggesting I email or chat with support?

    • cohenben's avatar
      cohenben
      Helpful | Level 5
      7 years ago
      update - yes - I have submitted a ticket.
      • dochood's avatar
        dochood
        New member | Level 2
        7 years ago

        I can verify that my team member and I are having this same problem trying to download a 22 GB file.  We are attempting it from two different locations, from Windows 10 and Linux, from Firefox and Chrome, and over wired and wireless networks, all to no avail.  I have submitted a ticket for it.

         

        We routinely upload and download large files like this, so we have not had this issue before, where every single download attempt fails.

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