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Forum Discussion

SirenWilliams's avatar
SirenWilliams
Explorer | Level 4
7 years ago

"Export Failed" when trying to download file to iPhone

I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, as I've done routinely in the past with my old iPhone. For some reason, it keeps saying "Export Failed" and was first saying to check the wifi connection (my wifi connection is fine), and now it's just saying "Dropbox was unable to download the file".  

What's happening??

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Error Messages
Mobile
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey schwa2220, welcome to our community! 

    It seems that the file type, and the way it was encoded, may be behind this. 

    Can you tell me: 
    • When did this start happening? 
    • Does this happen with all videos? 
    • What file types does this error occur with? 
    • How big are the videos you’re having issue with? 
    Let me know, and we’ll go from there. 
    Cheers!
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey SirenWilliams, welcome to our community! 

    Is this still going on? If so, please make sure that your iPhone’s operating system is fully up to date, and that you’re using the latest version of our mobile app, 86.2. 

    Next, as you’re downloading this video from your Dropbox, make sure you’re following this method: 

    • find the video in your Dropbox, using our app
    • tap on the ellipsis icon ( … ) to the right of the file name
    • choose Export
    • choose Save Video
    This will save the video to your Photos, and from there you can share/upload it to Instagram. 

    If this doesn’t do the trick, try uninstalling our app, restarting your phone, and then installing our app again from the App Store. 

    I hope this helps. Let me know when you can. 

    Cheers! 
    • SirenWilliams's avatar
      SirenWilliams
      Explorer | Level 4
      7 years ago

      I think I may have remembered something. I'm saving the short videos as .mov files, and I'm beginning to remember that I can't save those to the phone. When I save in a lower quality out of iMovie, it saves as mp4, which I can load into the phone and onto Instagram. But does anyone know how to get a higher quality video on Instagram? I do loads of promo in my Instagram SirenWilliams and I have to post a video for a camera company, and it needs to looks good to show the quality of the camera. I might be screwed on that one. 

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey again, SirenWilliams,

        I’m afraid that I don’t know enough about Instagram to help you here. However, I’ve just done an internet search for high quality videos on Instagram, and there were quite a few results that looked promising :wink:
         
        Have a great weekend! 

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