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Forum Discussion
"The download failed"
I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.
I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?
Hi all
Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)
- Hi all
Thanks for your patience on this matter. This issue is now fixed.
I have the same problem with a brand new macbook air early 2015. I have also tried it with my old computer (Macbook Pro mid 2010) by doing a clean reinstall and the same problem occurs.
sadiemaygj wrote:I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?
I don't think so. I'm having the same issue with just one personal account.
Any ideas? It would be great if the offline installer link worked
I'm having the same problem. Nothing works.
Same. Just needed to do a clean install of Sierra and the one app that won't download for me is dropbox.
- Ed
Dropbox Staff
Hi all
Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)
This does not make any difference the dmg file still fails to download the full software
here too: the dropbox installation is still failing. firewall is offline
I'm having the same issue. I have the latest version of the OS installed. Tried multiple routes to try and get the installer the work. Nothing..
Also here brand new mac, but same problem on all 3 mac I tried, and different networks. The Offline installer is not downloading and you get a 404 page.
Same issue here. Could you please provide a solution? I need to work.
- I had the same problem, but it seems to work with an offline file.
