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jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new...
Preview
Previewing
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi jdpak2, if you zoom-in on the files, does that help at all? 

jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Zoom in/out does not resolve the issue. The document itself loads blurry as if it has not rendered completely. As mentioned, downloading the file or opening in a new tab shows a clear document. This is an issue with the document loading within Dropbox previewer and has nothing to do with any view settings.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jdpak2, would you be able to post a couple of screenshots so that we can have some visual samples as well? 

     

    Have you considered amending your shared links to have them force download the content they point to rather than previewing it? 

    • coloringblue's avatar
      coloringblue
      New member | Level 2
      2 years ago

      I am having the same issue and have done everything suggested in Support Chat to no avail. I have been using Dropbox for years for client proofs and have never had this issue until a few weeks ago. Is there any update on a fix?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey coloringblue, sorry to hear the same issue occurred to you. 

         

        Since you mention that you’ve reached out to our support team, can you share your ticket number with me, so that I can see what you’ve already tried?

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