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jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new...
Preview
Previewing
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there jdpak2, sorry to hear you're having issues with this.

 

Can you please let us know if you notice this on a specific file type or if it's affecting all of your files?

 

Thanks!

jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Hi Walter,

 

Just tested with .pdf and .docx and both files when viewed in previewer via Dropbox are blurry.

 

Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jdpak2, if you zoom-in on the files, does that help at all? 

    • jdpak2's avatar
      jdpak2
      Explorer | Level 4
      2 years ago

      Zoom in/out does not resolve the issue. The document itself loads blurry as if it has not rendered completely. As mentioned, downloading the file or opening in a new tab shows a clear document. This is an issue with the document loading within Dropbox previewer and has nothing to do with any view settings.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jdpak2, would you be able to post a couple of screenshots so that we can have some visual samples as well? 

         

        Have you considered amending your shared links to have them force download the content they point to rather than previewing it? 

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