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jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new tab, the document loads clearly as it was saved.

 

Testing was done on multiple browsers and multiple Dropbox accounts and multiple computers. All software is updated on all devices.

 

I've searched for a solution and it looks like this is an ongoing issue without resolution since 2019. I cannot send blurred documents to clients and need this previewer fixed.

 

I would like to know if the Dropbox developers are aware of this issue and if something is in the works to resolve this issue.

 

Thank you.

Preview
Previewing
Web
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there jdpak2, sorry to hear you're having issues with this.

     

    Can you please let us know if you notice this on a specific file type or if it's affecting all of your files?

     

    Thanks!

    • jdpak2's avatar
      jdpak2
      Explorer | Level 4
      2 years ago

      Hi Walter,

       

      Just tested with .pdf and .docx and both files when viewed in previewer via Dropbox are blurry.

       

      Thank you.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jdpak2, if you zoom-in on the files, does that help at all? 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi DavidW2, thanks for posting here today!

       

      Would you mind clarifying the OS you're using along with the platform (website, desktop or mobile app) you're using when trying to preview the files? 

       

      If you have some example screenshots, feel free to share them with us here, in order to have a clear visual.

       

      Keep me posted!

      • DavidW2's avatar
        DavidW2
        Helpful | Level 5
        12 months ago

        Hi - this his MacOs 14.1.1

        I'm looking at the pdf preview on Dropbox.com via Chrome browser 

        looks like this

        (it looks exactly the same in Safari too)

        even though the actual .pdf (when opened e.g. in Preview) looks normal.  

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