Dropbox options missing in right-click menu on Windows

[Superpetak]

Hi guys,

today, probably after downloading and installing latest stable release a Dropbox, the context menu disappeared from Windows Explorer.

Dropbox version: 183.4.7058

Windows 10 version: 22H2 OS build 19045.3448

Unfortunately I am not sure, what version was installed prior to update.

Any ideas to solve this? Was reading older posts of same issue and not sure how to proceed? Downgrade to older stable and disable updates for a while?

Thanks Petr

[Nancy]

Hi @Persi, hope you don’t mind me jump in. 

Unfortunately, we don’t have this possibility on the forum. 

Can you clarify for me though what’s your current plan (as shown here)? I’d like to check what support options you may have available.

[Persi]

Hi @Nancy we are on advanced.
I wanted to share the screenshot for @Walter here https://www.dropbox.com/scl/fi/aymcg0j8vpa6n9spxehmb/Foto-21.02.24-20-52-22.jpg?rlkey=fnmxziwxe3c41v...

[Nancy]

Thanks @Persi! Due to security reasons, we’re not allowed to click on any links posted on the forum. 

However, if you’re on a Business team, you can have your team admin (perhaps that’s you) to call in to our support team directly, and they can look into this for you.

Let me know if you have any issues with this though.

[alonzo86]

 Hello,

I have to chime in and say and that I didn't have right click context menu problems since February 11th, I am not sure if an update has happened since then but 10 days so far so good.

[alonzo86]

Hello,

However it got back missing again with the latest update, so I had to uninstall-install again to make it work.

Let's see how long it will last.

[plannerguy]

I've been struggling with this for at least a year off and on. 

I was able to get context menus back with a reinstall. But that was months ago, and now they are gone again.

BUT I did find a feature in Dropbox that helped >> Manage Hard Drive Space.  You'll see it in the menu just under Preferences.

This displays a pop-up window with files or folders that are synced and are taking up drive space. Here you can set them to be "online-only" in the same way you can do in File Explorer with the context menus. 

FYI: I'm on version 195.4.4995.

[Hannah]

Sorry to see that you context menu items are missing, @plannerguy.

Can you let us know if you've tried Sam's steps in the solution provided here, or any other troubleshooting steps in the thread?

[alonzo86]

This issue of right click context menu missing on Dropbox update is still present. I'm uninstalling-installing on every update. It is so disturbing. Using the dropbox just on the web without the app is pointless, there are more slick "just web" solutions.

Please Dropbox, if you can't resolve this thing and there are quite few of us with the problem, and possibly more,  AT LEAST, just enable for the users to do the manual update if wanted instead forced update that breaks the functionality every time. It may be something in our Windows settings, or registry, or some app doesn't like the dropbox and have conflicts, and who knows what it can be, but we shouldn't care about that and seems that you can't find the solution. So please, give us the option to manually do the updates. If this thing doesn't get resolved in a month or so I'm quitting dropbox and going for something else. I was using Dropbox just for the app that is now broken.

[Walter]

Hey @alonzo86 - thanks for bringing this to our attention.

Have you reinstalled since you first noticed this behavior?

If you did and this persists, you can also perform a clean, advanced reinstall.

Let us know of any updates! 

[mlon]

Hey there,

i am also missing since a few days the right click context menu on win 10.

What's the latest news on this and is there a fix without reinstalling everything?

regards,

mlon