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Rachel L.'s avatar
Rachel L.
Collaborator | Level 10
4 years ago

Dropbox keeps trying to download and sync files set to online only

I had this same issue with a particular folder when I first set up my new Windows 10 laptop, but closing and restarting Dropbox seemed to fix it. (Derp.)   Today it randomly started trying to downl...
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Rachel L.'s avatar
Rachel L.
Collaborator | Level 10

I just now had Dropbox syncing paused "indefinitely"--the only solution that worked before--and started getting repeated errors from Windows informing me that hundreds of files were failing to download. I had to completely close Dropbox just to stop the messages from coming.

 

DROPBOX WAS FREAKING PAUSED. WHY IS IT TRYING TO DOWNLOAD WHEN PAUSED INDEFINITELY??

HydraLogic's avatar
HydraLogic
Helpful | Level 5
2 years ago

Hi Rachel,

Just checking, are you running Trend Micro anti virus software by any chance? 

  • Rachel L.'s avatar
    Rachel L.
    Collaborator | Level 10
    2 years ago

    HydraLogic  Somehow I missed this reply, and now it's months later. But yes, I'm running Trend Micro antivirus.

  • HydraLogic's avatar
    HydraLogic
    Helpful | Level 5
    2 years ago

    Rachel L. 

    I am very confident that Trend Micro is causing the problem for you. I had the exact same issue. I spent months testing and tracking the problem. Trend micro has a executable called inspect.exe that scans files and triggers DropBox. 

    My advice is to fully unistall Trend Micro and install another virus protrector. 

    Its time to get this done and move on with your life. 

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