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Forum Discussion
can't download files from my dropbox
I'm trying to download folders from Dropbox to my laptop.
Some have worked but 2 folder won't download.
Any reason why this is happening?
Many thanks
I'm in the same boat... (a) for years I hacve done manual sync procedures as the desltop app does not work. i repeat = SYNC has never worked for me on ANY SYSTEM.
Stupidly, I kept using dropbox. I manually sync my files. Yet I have spent the last two days trying to download my files from Dropbox. Consistently failing to download in any browser (and yes, I have suitable internet).Is this a pruposeful act by dropbox to keep me as an `apathetic' client?
Now, in this post I see this statement "
I am utterly confused as to how I can get my files away from Dropbox (unless I continue to manually download single files and folders????)
They should not have adjusted the accounts. Now I am actually reviewing my service experience past and present. The finding is that the Dropbox project is severly lacking.
Any advise on how I can get my files off Dropbox?- Walter
Dropbox Staff
Hi matryoshkan & mr c.1!
I'm sorry to hear you're having issues with downloading your files from our website; let's see what we can do to tackle this now.
At first, could you let me know if you're running our desktop app on your computer? This would help a lot since all of your Dropbox files reside within your Dropbox folder and it would be only a matter of time to sync all of your content locally.
mr c.1: As you mentioned that syncing has never worked for you, could you elaborate a tad on your situation? Were/are you running the desktop app and working on your files within the Dropbox folder? What is its exact status when you hover your mouse over the Dropbox icon within your computer's system tray/menu bar?
As per the limits on downloading from our website, you can find more information in the relevant Help Center article.
In any case, I'll be waiting for your response to assist further.
matryoshkan: If you're indeed running the desktop app, you can right-click on your Dropbox folder and set it to be available locally (instead of Online Only).
Keep us posted on your progress!
Hi Walter,
thanks for your reply.
(a) I am using windows 10 , with the app installed -- it won't sync. Currently I have only 1500 files (three folders) selctively synced and the app is crashing.
(b) I succcessfully downloaded a 360mb .zip, whereby anything larger fails. Therefore, if I follow this success I would need to make three zips per GB; with 500GB of storage this would mean 1500 manual interactions. I am not going to do that.
(c) RE: the file limits are in the help centre articles = this is not good enough. It needs to be up-front and in the terms of service (TOS). Sorry, but I cannot accept this obfuscation of such an important service limitation.
(d) When I hover over the app I either get Starting...and occassionally it shows Syncing. In either case the app crashes after a few minutes of use.
(e) Herbert @Dropbox support found three files that may have been responsible for sync problems due to naming conventions (funny how he could find that issue in moments, but end users like myself have no way of finding this out except by contacting support?). Having deleted the files in question the service is no different.
(f) I have been through multiple documents, literally days (I am estimating 50 hours now) of research and testing. I have uninstalled, reinstalled, followed the advanced install methods.
It is at the point where I am asking Dropbox to initiate a migration for me to my Google Drive because I want away from your services before my next bill is due. My holiday end soon and I need to have this solved.
- Jane
What I'm trying to do is take the files off Dropbox and save them on a hard drive.
I don't want to lose the files but it seems very difficult to move files from Dropbox to laptop. I'm almost trapped into keeping them in Dropbox!!!- Jane
It could also be because you already have the files/folders synced to your computer. Then you won't get the "download button" in the web interface.
