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cfw0047's avatar
cfw0047
New member | Level 2
4 years ago

Download speed is down to 20KB/sec

It started out at 900KB/sec (acceptable if not still pretty darn slow) and then rapidly descended all the way to a low of 20KB/sec.  It took me five minutes to download a 23MB song for a video project.  Is this normal?   I've started a second download of a very short video (7 MB) and Dropbox is hovering around 60KB/sec.  My internet is at about 100MB/sec download speed (as of a few seconds ago) so it's not an issue on this end.  Just need to know from the community, is this something that happens from time to time or this the norm?

 

As a comparison, the client just sent the same files through another service, and I was able to download them literally in about three seconds.  With Dropbox it took five minutes.  Is that normal?  What I am missing?

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  • Stefen H.'s avatar
    Stefen H.
    Collaborator | Level 8
    4 years ago

    This appears to be fixed on my end as of a few minutes ago.

      • gh41's avatar
        gh41
        Explorer | Level 3
        4 years ago

        Now fixed on my end as well. Nice commiserating with you folks! 🙂 Happy Halloween.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey cfw0047, thanks for taking the time to post on our Community!

    You might want to take a look at the bandwidth settings of your Dropbox app, in case there's a limit.

    You can change these settings, by following the steps here.

    Let me know how it goes!
    • cfw0047's avatar
      cfw0047
      New member | Level 2
      4 years ago

      Thank you, Hannah.  I'm not using the desktop app.  Is there a way to check the bandwidth being used by Dropbox via the web?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi everyone, could you let me know what ISP you're currently using?

        Have you tried switching browsers (for those using the web) to see if this helps?
  • Stefen H.'s avatar
    Stefen H.
    Collaborator | Level 8
    4 years ago

    It's not just you. My download speed is also pretty terrible at the moment, but upload is just fine. My bandwidth preferences are set to don't limit upload or download. It can't be the client though since you're also experiencing slowness on web. How strange.

  • gh41's avatar
    gh41
    Explorer | Level 3
    4 years ago

    Hello. I'm currently unable to download any files. Dropbox says it will take 2 hours to download a 185MB file. It gets about halfway there and then fails. I've been trying to download 3 files for the last 3 hours. ZERO SUCCESS!! This is ridiculous!

    • Stefen H.'s avatar
      Stefen H.
      Collaborator | Level 8
      4 years ago

      There was a problem earlier, according to the Dropbox status page. This might be related.

      • gh41's avatar
        gh41
        Explorer | Level 3
        4 years ago

        Yep... and the problem persists. I've used Dropbox for years and have never encountered a problem like this. 

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