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Forum Discussion
Download speed is down to 20KB/sec
It started out at 900KB/sec (acceptable if not still pretty darn slow) and then rapidly descended all the way to a low of 20KB/sec. It took me five minutes to download a 23MB song for a video projec...
Hannah
Dropbox Staff
Dropbox Staff
Thank you, Hannah. I'm not using the desktop app. Is there a way to check the bandwidth being used by Dropbox via the web?
- JayHi everyone, could you let me know what ISP you're currently using?
Have you tried switching browsers (for those using the web) to see if this helps?Comcast here. I've only tried with Chrome and can confirm the slow download on the website as well as the client. Downloads from other websites are fine.
Comcast as well. Speedtest is 705Mbps download and 23Mbps upload. Dropbox is doing 10-40KB/s on both download/upload which is like 0.08-0.3Mbps?
Things tried and don't work:
- Bandwidth no limit
- Bandwidth limited to 70-90%
- Turning off Mac's firewall (Dropbox had connection permission anyway)
- Download fresh copy of dropbox/reinstall (Direct dl from dropbox website was going to take 3-20 hours for 250mb. Found a copy from another site and download finished in 5 seconds).
- Restarted computer
- Restarted/reset modem
- 2 different Macs, same issue. Both have no problem with any other sites/services
Also used dropbox for years, never had something like this happen till today.
ISP = Comcast
Have tried Chrome and Microsoft Edge.
Nothing works. It's concerning to me that Dropbox is unable to even acknowledge a problem. I can only answer so many more of their questions. I'm ready for solutions.
