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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshot as well, Fede!

 

Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

DB v 167.4.4719

 

Everything else syncing fine!

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi fedeboraxx,

     

    We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

     

    This will help us figure out the issue. 

     

    Regards,

     

    Emmet

     
    • fedeboraxx's avatar
      fedeboraxx
      Helpful | Level 7
      2 years ago

      Hi Emmet, 

       

      I've tried both. Clicking on the cloud icon AND context menu -> make available offline

       

      Thanks

      • fedeboraxx's avatar
        fedeboraxx
        Helpful | Level 7
        2 years ago

        AND double clicking on it.

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