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Forum Discussion
Error message "couldn’t communicate with a helper application" when opening a file
Couldn't communicate with a helper application.
i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it. I don’t know what to do and the message I receive is “couldn’t communicate with a helper application”
does anyone know what to do?
Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?
- Lusil
Dropbox Staff
Hi there Kacy, I'd be happy to help look into this with you.
Are you trying to open the file directly from the Dropbox mobile app or a third party app?
Is this file part of a shared folder that was sent to you by any chance?
If you could send me a screenshot of the error message as well, that would be super helpful.
Give me a shout whenever you have a moment to check this out, thanks!
