\n
\nAre you trying to open the file directly from the Dropbox mobile app or a third party app?
\n
\nIs this file part of a shared folder that was sent to you by any chance?
\n
\nIf you could send me a screenshot of the error message as well, that would be super helpful.
\n
\nGive me a shout whenever you have a moment to check this out, thanks!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2021-03-16T18:25:36.323-07:00","lastPublishTime":"2021-03-16T18:25:36.323-07:00","metrics":{"__typename":"MessageMetrics","views":29589},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:505391/message:505466","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDUwNjUyMCw1MDY1MjA","node":{"__ref":"ForumReplyMessage:message:506520"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:506520":{"__typename":"ModerationData","id":"moderation_data:506520","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:506520":{"__typename":"ForumReplyMessage","uid":506520,"id":"message:506520","revisionNum":1,"author":{"__ref":"User:user:1424557"},"readOnly":true,"repliesCount":20,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:505466"},"conversation":{"__ref":"Conversation:conversation:505391"},"subject":"Re: Error message \"couldn’t communicate with a helper application\" when opening a file","moderationData":{"__ref":"ModerationData:moderation_data:506520"},"body":"
Thank you for getting back to me. I contact apple and they assisted with deleting the drop box app and reloading.
Problem solved.
😁
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