“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

[johnweidner]

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari. The message is “Couldn't Load Preview.”

[Hannah]

Hey @Mosse, thanks for the update.

This is actually an ongoing issue we're investigating.

I moved your post to the relevant thread, which will be updated, when our team has a resolution, so make sure to keep an eye out.

[johnweidner]

Hannah, Thank you for letting us know this problem isn’t forgotten.

Paper has a special meaning for me, because I’ve been dreaming for years of having a very simple word processor, one that does NOT have thousands of features I will never master. But which does let text wrap around pictures. (I wonder if any other folk feel the same?)

[jdemigc]

Same error. I bring my notes from evernote and it seems that it was an error.

The problem started a few weeks ago and I expected DROPBOX to solve it in a few days, but we are still waiting.

Starting to migrate my documents to Apple Notes

[studiosiegel]

I’m having the same issue. iPhone 13 paper app.

[elliotwoods]

Whenever I view paper dropbox documents on my phone the images all fail to load. the images appear as the "Couldn't load preview" box with the retry button (retry doesn't work).

It's been like this for a couple of weeks now.

Even if you add the image to the document from the phone itself, the image switches to the "Couldn't load preview" after it is fully uploaded.

[Hannah]

Hey @elliotwoods, thanks for reaching out to us.

This is an ongoing issue that our team is looking into.

I merged your post to this thread about it, so you can get an update, when we have one.

[EllaEllaA]

I'm also having this issue on iphone and on chrome browser as well on my macbook. 

[EllaEllaA]

Here's an example of the issue on chrome browser but the same happens on my phone: https://share.cleanshot.com/3dhf9qh4

[johnweidner]

My pictures just started loading in the Paper app on my iPhone! The problem seems fixed! Is this real? What happened?

[studiosiegel]

It's fixed for me as well! 😲