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johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Errors
Mobile
Preview
Previewing
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

Mosse's avatar
Mosse
Explorer | Level 3

Hi! Looks like it's in all the documents when using the apps. I'm using the Paper apps, and yes - I've tried to re-install the app but unfortunately, it hasn't resolved the issue.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Mosse, thanks for the update.

 

This is actually an ongoing issue we're investigating.

 

I moved your post to the relevant thread, which will be updated, when our team has a resolution, so make sure to keep an eye out.

  • johnweidner's avatar
    johnweidner
    Helpful | Level 6
    5 months ago

    Hannah, Thank you for letting us know this problem isn’t forgotten.

     

    Paper has a special meaning for me, because I’ve been dreaming for years of having a very simple word processor, one that does NOT have thousands of features I will never master. But which does let text wrap around pictures. (I wonder if any other folk feel the same?)

  • studiosiegel's avatar
    studiosiegel
    Explorer | Level 4
    5 months ago
    I’m having the same issue. iPhone 13 paper app.

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