We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

johnweidner's avatar
johnweidner
Helpful | Level 6
7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Errors
Mobile
Preview
Previewing
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

elliotwoods's avatar
elliotwoods
Helpful | Level 5
5 months ago

Whenever I view paper dropbox documents on my phone the images all fail to load. the images appear as the "Couldn't load preview" box with the retry button (retry doesn't work).

 

It's been like this for a couple of weeks now.

 

Even if you add the image to the document from the phone itself, the image switches to the "Couldn't load preview" after it is fully uploaded.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey elliotwoods, thanks for reaching out to us.

     

    This is an ongoing issue that our team is looking into.

     

    I merged your post to this thread about it, so you can get an update, when we have one.

    • johnweidner's avatar
      johnweidner
      Helpful | Level 6
      5 months ago

      My pictures just started loading in the Paper app on my iPhone! The problem seems fixed! Is this real? What happened?

      • studiosiegel's avatar
        studiosiegel
        Explorer | Level 4
        5 months ago

        It's fixed for me as well! 😲

    • EllaEllaA's avatar
      EllaEllaA
      New member | Level 2
      5 months ago

      I'm also having this issue on iphone and on chrome browser as well on my macbook. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!