Adobe not downloading online only files from projects

AbelG
New member | Level 2
2 years ago
And now we have a new MacOS, MacOS Sonoma, we have to wait another year to make things go find DROPBOX???
j2762mm
Helpful | Level 7
2 years ago
I reject this "solution" which has been posted since April but still obviously not relevant.

I don't have the setting either. Never have. Never received any notifications, just months upon months of a broken Dropbox feature that I'm still paying thousands for and wasting lots of time.

The only thing I'm curious about from that help page is the parts that says: "Teams interested in updating to the File Provider experience can reach out to their sales representatives."

So are we supposed to manually ask about this? I don't have a sales rep. I contacted support many months ago as documented here but nobody has followed up to let me know anything has changed.

This issue is NOT resolved.
dom burgess
Helpful | Level 6
2 years ago
Hi Emmet, will this force me to use my Mac's internal drive for DB storage? If so, this is unworkable. I work in digital media, dealing with terrabytes of data at any one time.

Thanks
dom burgess
Helpful | Level 6
2 years ago
Currently on 4TB external SSD. Absolutely no way I can update then until there is a work around (assuming there will be one). I've no doubt this change makes it easier/more stable or whatever, but it's just not good enough for creative professionals working with large amounts of data. I appreciate this is coming from Apple, but I am part of a 100+ employee company, and we pay DB a lot of money for our 72TB cloud storage, so please fight for us to get this resolved! Thanks
j2762mm
Helpful | Level 7
2 years ago
I contacted Dropbox for an update and more info.

Their response told me it's expected to be ready in May 2023 (I guess he didn't read his own e-mail, because this conversation happened in June)

And also told me to contact customer service if I was a business user. Which I thought I was already doing.
joeburke1
Helpful | Level 5
2 years ago
So here is what I find interesting about this issue.
I have both a MacStudio and a MacBook Pro with identical specs, each running 13.3.1.
My Mac Studio has zero issues with files living on Drop Box, downloaded for off-line use. My MacBook Pro consistently does not recognize files on DB even is they have been downloaded to my computer.

Is anyone else experiencing this same issue?
Emmet
Community Manager
2 years ago
Hi there,

In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

Regards,

Emmet
joeburke1
Helpful | Level 5
2 years ago
So I am having this exact issue with After Effects. I have made all of my synced files local to my computer and I am running DB v172.4.7555. Not sure why I am having this issue if it was fixed in a previous version according to this thread. Any patch from Dropbox would be appreciated.

MacBook Pro M1
Luc-FJ
Helpful | Level 7
2 years ago
Hi there, also having lot's of Dropbox issues in combination with Adobe After Effects. Inside the AE workfile, relinking of files that were first "Dropbox" offline, then online and back offline again will give errors that AE can't open the source file. Can be .mov's, .png, .wav etc. Also happens when opening projects that were made on different machines. It's not even the smart sync feature that I would love to see working, but also when I'm certain that I've downloaded everything locally offline this problem occurs.

Re-naming the files that are giving errors is one way of getting them back inside the project. But that is not a solution for when you have lots and lots of files.

Would like to see a fix for this error, it's getting out of our control to manage. Re-importing files and option (alt) replace them inside the media pool is so much more work then a quick re-link session. Can be easily hundreds of manually replacing files.

MacBook Pro M1, macOS 13.4
DB v174.4.5852
j2762mm
Helpful | Level 7
2 years ago
Professional user here as well now with the same issue.

I purposely hardly ever update my computers once I get them working well, because I never trust companies with updates or to not break things and subsequently cost me days of time.

I finally had to update as I see Dropbox was about to drop support for my mac OS. So I took the leap and upgraded to Monterey, the highest OS version my machine will take.

And now immediately I'm here on a forum researching a problem which is causing me all the same issues listed here in the thread. Tried to check that setting to enable updates for the team but it's not on my account.

Is this actually ever going to be resolved? Considering the OS came out 2 years ago I am worried at this point.

Everything worked so perfectly before with my old versions 😫