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Forum Discussion
Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
Hi Walter,
Is it possible to download a previous version of Dropbox? And would that solve our problem until a new version is released?
Or is there an idea when this might be solved?
Thank you.
It is absurd this hasn't been resolved yet.
Adobe Indesign files point to assets outside of the file, and these can be scattered in a thousand different places on a storage system (referencing files in other projects). To say that you need to Smart Sync EACH of those folders locally / manually rather than Dropbox automatically triggering the download when the INDD file is opened is insane.
Yes, I know Apple is the one that decommissioned the API for this functionality, but Dropbox has had many months to find a workaround to this with no updates on progress.
I would love an update on this as well. I've been on the phone constantly with Adobe support and they have been less than helpful. The root of the issue is Dropbox's compatibility with Monterey. I work with a large team of animators and this has brought our workflow to a screeching halt. Syncing files locally rarely fixes the entire issue. It appears all we can do is turn on early access updates in Dropbox and pray that they decide to fix this one day. In the meantime I'll be working to push our creative team to switch to a different service.
