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TBirds's avatar
TBirds
Helpful | Level 6
3 years ago

Adobe not downloading online only files from projects

Hi All,  after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
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  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

    This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

     

    Regards,

     

    Emmet

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi Konrad_Dobson, sorry to hear you're having issues with this.

 

As you probably know, we're actively working on full support for macOS 12.3 (Monterey) and higher.

 

If you choose to update to macOS 12.3, you may notice some issues with opening online-only files in third-party applications -like Adobe After Effects- on your Mac. As a temporary workaround, you can open online-only files directly in Finder.

 

To make an online-only file available to open in third-party applications:
1. Open your Dropbox folder in Finder.
2. Right-click the file you want to have available.
3. Click Make available offline.


The file will be downloaded within your Dropbox folder and can be opened through any third-party application.


Note: Online-only files have a cloud icon next to them. Once an online-only file has been downloaded in Dropbox, you’ll see the cloud icon change to a green checkmark.

 

I hope this helps to some extent! 

Konrad_Dobson's avatar
Konrad_Dobson
Helpful | Level 6
3 years ago

Thank you, Walter. That solution can help us for a few days. But is there an estimated ETA on a more permanent fix for this?

If it's too long a better solution for us might be re-formatting with an older version of MacOS, correct?

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