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Forum Discussion
Incorrect out of space error message about available space when I try to add content to my account.
I've recently started getting a "You're out of storage. To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Jay,
I just got a Dropbox link from the same client as earlier and when I tried to pull down the file - it worked flawlessly. So I went back and tried something different with the earlier link that was throwing the error. Here's the behavior:
- Get a Dropbox link to an individual document (with the "Download" and "Edit" buttons in the upper left-hand corner) - saving to Db works perfectly.
- Get a Db link to a folder (where "Copy to Dropbox" and "Download" appear when you hover over the file name) - saving to Db throws the storage space error
- However - if I then double-click on the file so that it opens like the first bullet point above - it works perfectly.
So, there appears to be something particular about the folder view that's throwing it all a curve. Hopefully this data point helps some.
-Mike
Jay, or anyone else who happens to field this. Has the previous behavioral datapoint helped at all?
- Hannah
Dropbox Staff
No worries, we got it, Mike!
I just sent you an email, and we'll continue there. Cheers!
- Nancy
Hey MikeMcGVO! Hope you don't mind me jump in here.
One more clarification; does the folder you're trying to save to your Dropbox account only contain one file within?
Can you please download this folder instead to your local device and let me know what's the exact size it shows? That'll help us isolate the issue more.
Thanks!
Nancy,
Thanks for getting back to me on this! I'm not sure I know how to download the folder itself, so I just clicked the 'Download' button that's 2 buttons to the right of 'Join Folder'.
I ended up doing it twice with two differing folders, simply because things worked correctly the first time... (wouldn't you know it... :))
For the one that worked, the folder contained 2 pdf's - one 30k in size and the other 38k.
For the one that failed and generated the same error message that started this thread, it was again 2 pdf's. But this time, they were 185k and 263k...
So somewhere between 68k and 448k is the magic breakpoint.
Hopefully this helps some, but let me know if not and we'll go from there.
Thanks!
-Mike
Jay,
I honestly can't give you an answer on that as the bulk of these are simple set ups with two files. If you want to set up a handful of folders that have various file counts and sizes, I'm more than happy to play guinea pig for you. If not, I'll just keep a running tally of what works and what doesn't as things come through (though it may take a few weeks to get a useable data set).
-Mike
- Hannah
Thanks for the additional info, Mike.
Can we send you an email, so we can take a closer look into this?
Hannah,
Of course! Do you need me to provide you with my email, or do you already have it?
-Mike
