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Forum Discussion

mmakabeh's avatar
mmakabeh
Explorer | Level 3
2 years ago

Dropbox storage size changed somehow?

I had 4.5 Gig space since the beginning since i brought several people to Dropbox(2.5 Gig). That was my bonus. Now I get a message that my Dropbox is only 2 Gig's and I have 4.5 Gig used. 

Please advise

 

Quota
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mmakabeh, thanks for bringing this to our attention.

     

    Could you clarify the exact quota visible on this page on your account?

     

    This will help me to assist further!

    • mmakabeh's avatar
      mmakabeh
      Explorer | Level 3
      2 years ago

      That I went somehow my from free 4.5 Gig's to 2.0 gigs. It says;  that I am out of space and I am using 4.5 gigs of my 2.0 available space. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you attach or paste a screenshot of the plan page in order to understand what you're looking at?

  • mmakabeh's avatar
    mmakabeh
    Explorer | Level 3
    2 years ago

    I have started a thread but cant find anymore 

    Please help

    I had 4.5 Gig free and now they show only 2.0 gigs. 

    Please advise

      • mmakabeh's avatar
        mmakabeh
        Explorer | Level 3
        2 years ago

        I was losing my storage and I had 4.5 Gig. 

        I could not update my file's and suddenly I was using 4.5 Gig of my 2.0 gig space. 

        I added the extra storage for 2 Tetra out of lack of choice or respond form Dropbox.. But I originally had 4.5 gig due to the fact that i introduced several people and they added dropbox.  So i had 2.0 Gig of standard free plus 2.5 Gig for bonus for bringing new clients. 

        I don't have access to the notes because all have changed. 

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