Storage Space
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I got extra 20GB space from N26 Bank. I can see them on my settings. Yet Dropbox does not see them as storage space to be synchronized, it only counts the 3,88 GB that I got long ago by telling friends about Dropbox.
What does www.dropbox.com/account/plan show?
Please also remember that the N26 promo space is limited to 12 months, so, it may have expired now.
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What does www.dropbox.com/account/plan show?
Please also remember that the N26 promo space is limited to 12 months, so, it may have expired now.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I recently found out that a person could have 2 DropBox accounts. Since I volunteer for a group of retired principals, I thought that it would be a good idea to have one separate from my personal account. When I did this, (removed per the Community's Guidelines), the new account (hotmail) had all of my personal files in it. Not only that, but while I previously had 7.5 GB of storage in my personal account (through referrals), both accounts now show only 2Gb each. I would appreciate it if the 7.5 could be restored even if I need to lose one of the accounts. If I do lose the second (hotmail) account, do I need to back up all of these files first onto a hard drive?
Hey @dwhamilton, sorry to hear about this.
Can you please send us a screenshot of the plan tab of both of your accounts?
This will help us assist further.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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The hotmail account now show 0 folders. This is good ... what it should be. I think it was waiting for me to verify the account ... for a long time since I rarely use the hotmail account. So that is cleared up, I think.
The gmail account shows "using 7.7 of 7.75 GB" in one part (see attached screenshots) and "using 7.7 of 2.000 GB" in another.
@dwhamilton - if it says you are using that have you looked at www.dropbox.com/home for files? What about www.dropbox.com/backups
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Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I now can see and access my files on my personal account. I still see the "using 7.7 Gb of 2.000 Gb" put I believe the discrepancy is because I have a 2.0 basic account with the additional 5.75 coming from referrals. Your and other responses were helpful. I believe this can now be "cleared" as an accepted solution ... but I don't see the button now.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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