lost phone. How to disable 2-factor authentication without the old phone and auth app?

[VS_DXB]

lost phone. How to disable 2-factor authentication without the old phone and auth app?

[Rich]

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@VS_DXB wrote:

lost phone. How to disable 2-factor authentication without the old phone and auth app?

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You need to use the emergency backup code(s) you were given when you activated two-step authentication, or you would need another active device already signed in to your account. Without either of those, there's no way to gain access to an account that's protected with two-step authentication.

• https://help.dropbox.com/accounts-billing/security/issues-two-step-verification

[VS_DXB]

Thank you. Yes, I have thee codes. Pls advise detailed step-by-step how to disable 2-F auth and then I'll be able to enable it with the new phone. Thanks

[Rich]

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@VS_DXB wrote:

Pls advise detailed step-by-step how to disable 2-F auth and then I'll be able to enable it with the new phone.

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The link I provided above explains how to access your account using your backup codes, as well as how to disable two-step authentication once you get signed in.

[AlejandroPinto]

Hello,

I changed smartphone on a trade-in deal and I lost access to my old authenticator.

Can someone help to recorver this?

Thank you in advance

[Mark]

Hi @AlejandroPinto 

No. The only thing you can do is use the recovery codes you were given when you set it up OR download everything if already logged in and create a new account. 

[AlejandroPinto]

Thank you for you reply.

However I did my account like 6 or 7 years ago and at that time I never received recovery codes.

There are a solution to have the recorery codes? 

[Rich]

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@AlejandroPinto wrote:

However I did my account like 6 or 7 years ago and at that time I never received recovery codes.

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Perhaps you overlooked them then, and didn't save them. Two-step verification does not get enabled without backup codes. If you don't have them, and you don't have the authentication device, then there's no way to gain access to the account.

• https://help.dropbox.com/account-access/issues-two-step-verification

[Mark]

You are always given recovery codes when setting the account up @AlejandroPinto, however, that long ago it wasnt as obvious - you had to click 'Confirm' to say you'd downloaded and that was it. 

But as Rich said without you cannot regain access.