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Forum Discussion
lost phone. How to disable 2-factor authentication without the old phone and auth app?
lost phone. How to disable 2-factor authentication without the old phone and auth app?
Hello,
I changed smartphone on a trade-in deal and I lost access to my old authenticator.
Can someone help to recorver this?
Thank you in advance
Mark
Super User II
Super User IINo. The only thing you can do is use the recovery codes you were given when you set it up OR download everything if already logged in and create a new account.
Thank you for you reply.
However I did my account like 6 or 7 years ago and at that time I never received recovery codes.
There are a solution to have the recorery codes?
- Rich
AlejandroPinto wrote:
However I did my account like 6 or 7 years ago and at that time I never received recovery codes.
Perhaps you overlooked them then, and didn't save them. Two-step verification does not get enabled without backup codes. If you don't have them, and you don't have the authentication device, then there's no way to gain access to the account.
- Mark
You are always given recovery codes when setting the account up AlejandroPinto, however, that long ago it wasnt as obvious - you had to click 'Confirm' to say you'd downloaded and that was it.
But as Rich said without you cannot regain access.
