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Forum Discussion
Using 2FA on an account with a previous 2FA code there.
I am trying to add Dropbox to a new phone but the 2 factor authentication is set up with a phone number which is not mine any more. How can I proceed? I have the original unique codes.
Mark
Super User II
Super User IIYou need to use the recovery codes.
If it isn't giving you option to use them on phone go to the website and log in that way choosing the recovery code option before disabling 2FA
- I assumed that was the case so I tried to log in on my computer and after is put in the password it gives me with “little” red letters on the top of the screen “unable to process request”.
- Mark
GRDisco wrote:
I assumed that was the case so I tried to log in on my computer and after is put in the password it gives me with “little” red letters on the top of the screen “unable to process request”.Try clearing cache / temp internet files etc. and see if that works.
If not consider an incognito type window and see if that has a better solution
