We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Gavin H.4
10 years agoNew member | Level 1
Password changed but user still has access?
Hi - I have a dropbox account which I share with a few people. In effect a single dropbox login and a few people know the password. Some of these access it via the dropbox App. I have changed the pas...
Mark
9 years agoSuper User II
You shouldn't have to manually unlink to force a new password be entered.
Why? Its how most credentials work on machines.
It would do my head in having to re-link everything I had every time I changed my password - especially as I'm the only person who uses the devices.
I just checked and I had 4 old cell phones and 6 old computers still linked but inactive - I should have an automatic method of cleaning this up.
But that leaves the data on your devices. If you unlink via the website then you can ask Dropbox to wipe any data on it. You cannot do that if its unlinked. Nor could you track lost / stolen devices.
you have to take the extra unlink step, which I would wager most users have never heard of.
Personally I disagree. Most modern syncing tools/similar set up programs work on secure tokens. Changing a password on 99% of iOS device applications does not cause the linked accounts to re-request it for example.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!