Forum Discussion

It_Support_1234's avatar
It_Support_1234
Explorer | Level 3
2 years ago

Not receiving emails from dropbox.

We have multiple users who are not receiving emails from dropbox.com.  These emails range from the email to verify your email, password resets link, and the login links.   I have checked our spam fil...
Account Access
Account Settings
Notifications
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Is it okay if I send you an email on my end anthea2? 

 

Let me know!

anthea2's avatar
anthea2
Explorer | Level 3
2 years ago
Thank would be great, thank you. If they want to CC in my personal email to 100% make sure I get it let me know and I can give you that
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey anthea2, I just sent you a message to your Community-linked email address. 

     

    Reply back to me, and we'll take it from there! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions