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It_Support_1234's avatar
It_Support_1234
Explorer | Level 3
2 years ago

Not receiving emails from dropbox.

We have multiple users who are not receiving emails from dropbox.com.  These emails range from the email to verify your email, password resets link, and the login links.   I have checked our spam fil...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the additional info, anthea2.

 

I would suggest reaching out to our support team directly about this.

 

You can do that by opening a private browsing/incognito window and going to this page.

 

Scroll down a bit and click on "can't sign in?", to submit your help request.

anthea2's avatar
anthea2
Explorer | Level 3
2 years ago

That's what I did and couldn't access any "Contact Us" links. The best I got was being directed to this forum where I found someone else had experienced the same issue

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Is it okay if I send you an email on my end anthea2? 

     

    Let me know!

    • anthea2's avatar
      anthea2
      Explorer | Level 3
      2 years ago
      Thank would be great, thank you. If they want to CC in my personal email to 100% make sure I get it let me know and I can give you that
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey anthea2, I just sent you a message to your Community-linked email address. 

         

        Reply back to me, and we'll take it from there! 

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