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Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
10 months ago

Impossible to connect to my account on a new Android Phone

Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone.

Problem is that none of the option is working. I tried with my user name and my password, not working. I tried with unique code sent on my email, it always said the code is not valid.

I tried to contact assistance but when I receive notification email, I connect to my account on computer, I do not see any answer anywhere.

Oh and yes, I deleted my old Android Phone from my devices in Dropbox account to be able to add a new one.

Somebody can help?

Thanks,

Nino

Account Access
Account settings and sign in
Android OS
Mobile
Mobile App
  • Ninomalbinho's avatar
    Ninomalbinho
    10 months ago

    After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

    Thanks for your help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Ninomalbinho, thanks for letting us know about this.

     

    Are you on a paid subscription or a free Basic account?

     

    If you're on a free account, is it possible that you already have 3 devices connected to your account and it's not letting you link a 4th one?

     

    You can see your connected devices here.

     

    Let me know what you find.

    • Ninomalbinho's avatar
      Ninomalbinho
      Helpful | Level 5
      10 months ago

      Hi,

      I am on a Free Basic Account. And in my list, I have only 2 devices connected, my PC and iPhone.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for checking, Ninomalbinho.

         

        If you haven't already, can you uninstall the app, restart your device and then reinstall it, to see if that helps?

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