We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
10 months ago

Impossible to connect to my account on a new Android Phone

Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. ...
Account Access
Account Settings
Android
Mobile
  • Ninomalbinho's avatar
    Ninomalbinho
    10 months ago

    After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

    Thanks for your help

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Ninomalbinho, could you clarify what code you're receiving in your email? Is this two-step verification? 

 

Have you tried temporarily disabling it to see if this helps you to login?

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
10 months ago

After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

Thanks for your help

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Glad to hear you were able to resolve this matter. Enjoy your week!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!