I need to change my email but I'm getting a message to contact the admin

[SusetteM]

I created a basic Dropbox account years ago and use it almost daily. I am sharing some folders with two other people. I want to change my email address, but when I use the form, Dropbox displays an info image and will not make the change. The info indicates that I need to contact the administrator, but I am the one who created the account, how do I find out who the administrator is?

[Hannah · Accepted solution]

Hey @SusetteM, thanks for reaching out to the Dropbox Community.

If you're getting a message to contact your admin, when trying to change your email address, that indicates that you're signed in to a Dropbox team account, could that be the case?

Also, which form are you referring to?

Have you tried changing your email from this page?

Keep me posted.

[SusetteM]

Thanks, Hanna. That was the page I using and it didn't work. However, I used one of my other email addresses and that did work.

[Hannah]

Happy to hear that, @SusetteM!

If you need anything else, please let us know.

Have a great day!