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Forum Discussion
Email address already taken
My main dropbox account is linked to an old email address that I no longer use.
I have tried to change the email address to the one I use but it is already taken, by me.
I have paid for a space u...
Sorry to jump in here, rlloyd and sorry to see you're having trouble.
Do you have access to your Dropbox accounts, both free and paid?
If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.
Then, you can login to your paid account and update it with that email address.
I hope that makes sense!
Walter
Dropbox Staff
Dropbox StaffHey rlloyd, sorry to hear you're having issues with this.
The message you get means that there's already a Dropbox account associated with the email address you're trying to use.
Have you tried resetting its password to regain access to that account by any chance?
Keep me posted!
Thanks for comment. I'll have a look when I get time. It's been like that for 5 yrs but I will get to it sometime. In the meantime I rely on external drives.
We had a similar issue when upgrading from Personal to Business - in our case, there was an orphan secondary email address associated with the original login credentials - the address could not be deleted because, by default, editing of the secondary email address is prevented.
The solution was to go to admin settings and toggle on the ability to edit secondary email addresses - you can then delete the problem address and proceed with whatever function that was blocked in the first place - you can then go back and toggle off if you wish - this prevents users from adding secondary email addresses without admin permission.
