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Forum Discussion
Cannot move files when trying to merge old Dropbox folder with new Dropbox folder.
After running the Windows update from 12/13/22 I had to reinstall Dropbox. When I tried to use my old Dropbox folder I could not because it said there was already one there. So I had to place the n...
Thanks Walter for reaching out!
Unfortunately, there are so many files, around 500k, in my account and that it would take probably years to go in a compare one folder to another.
My plan was to run a duplicate file finder and eliminate the excess files. But at the moment there are so many files that don't open because they are tagged as "online only" files that can't be opened. Which puts me in a position of having too great a risk that I would unintentionally delete a functioning file and keep the one I cannot open.
If I could get the "locked" "online only" files unlocked, then I would not be so concerned about deleting the wrong one because both files would be functional. At that point I would not accidentally delete one that worked and keep one that doesn't.
This is the message I get when I try to open one of the files. And I can't move it because it won't let me until it is "unlocked" by placing it in the folder. If I could get the file in the dropbox folder I think I could then convert it to "on computer" and it would open.
Thank you so much for your help!
Just now, as a trial attempt to get the files inside the dropbox folder, I thought I would try to upload a folder into my Dropbox online. So I picked a folder with only a couple of small pdf's in it and attempted to upload. I got the same message notification. Shown below:
The below picture is what popped up on my screen after the above picture:
Please note that in the systray Dropbox icon indicates that it is up to date, yet the files indicate that they are uploading or in the queue. Also, it has been about 30 minutes and the folder has not uploaded.
Thanks for any help you can provide.
