Cannot change my email address via Settings

[RaymondvA]

When I want to change my email adress, I need to verify it first.

I receive a pop-up, enter my new email and current one with password.

Note => email adresses are not the same.

When I change my current one to the new one (so two times the new one), I also get an error (red cross without a message).

How can I force to change my email?

[Jay]

Hi @RaymondvA, thanks for bringing this to our attention.

Just for clarification, have your verified the original email, before you tried to change to the new email?

This will help me to assist further!

[RaymondvA]

Hi Jay, 

No, I did not do that? How to do it?

[Megan]

Hey @RaymondvA, would you mind taking a look at the relevant Help Center article, and let me know if this helps? 

[RaymondvA]

Hi Megan,

Yes, my email is already verified:

If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past. 
Problem still exists.

[Megan · Accepted solution]

Hey @RaymondvA, thanks for checking! 

Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

[RaymondvA]

Hi Megan,
I think that was the case... because I used another email adress now and it worked!

I managed to change it. Thanks a lot!

[Megan]

Awesome news @RaymondvA!

Have a lovely weekend ahead,enjoy! 😀