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Forum Discussion
cant access old email address
Im trying to access our dropbox account created through an email account that no longer exists.
There is no way to retrieve that email address.
Moving forward what is the best way to access that Dropbox account. again?
Thanks
Hey Jlo2023, sorry to hear you're having issues with this.
I just wanted to mention that if you end up getting in touch with our support team about this, you can let us know your ticket ID in order to locate it in our system.
To do so, you'd need to use an incognito window without logging into any Dropbox account and filling this form or this one with all the relevant information and an email address we can reach you at.
- Rich
Super User II
Jlo2023 wrote:
Im trying to access our dropbox account created through an email account that no longer exists. ... Moving forward what is the best way to access that Dropbox account. again?
If you no longer remember the password or it has expired, or you're being sent a one-time security code to the email, there won't be a way to access the account unless you already have an active device linked to the account. Dropbox will not provide access to the account if you can't receive the reset information at the email address associated with your account.
Your best option is to contact the mail provider to see if they can reactivate the email address.
Thank Rich
Yes there is no way to re activate that account. I do have it linked to another account. Hopefully I can cancel my subscription through that account.
- Walter
Dropbox Staff
Hey Jlo2023, sorry to hear you're having issues with this.
I just wanted to mention that if you end up getting in touch with our support team about this, you can let us know your ticket ID in order to locate it in our system.
To do so, you'd need to use an incognito window without logging into any Dropbox account and filling this form or this one with all the relevant information and an email address we can reach you at.
Hi Walter
The two links you sent me take me to the generic "Contact Dropbox Support" page which ironically is where I posted this question in the first place. Hence starting a vicious loop. I have no idea where to go in order to create a ticket and speak to someone that can actually help me from Dropbox. Have you got a link that takes me directly to a support contact, not a generic support page? Your help and guidance is much appreciated.
Johnny
- Rich
Jlo2023 wrote:
Have you got a link that takes me directly to a support contact, not a generic support page?
The links he provided do just that, but you can't be signed in to a Dropbox account when you access them, including these forums. If you do, it will detect the account type you're signed in with and only provide the support options that account is eligible for. This is why it's best to open an incognito or private window in your browser, to make sure you're not signed in.
It's the second link he provided that will help you get any future billing canceled.
