Security and Permissions
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I tried to log in to the iPhone mobile application yesterday, and was presented with 2FA. I entered the codes which came up invalid. I went back and tried another password which then worked and logged me in immediately. Overnight I have had someone try and access my gmail account using the password that I first entered on the mobile application. And upon logging in to Dropbox I can see that I do not have 2FA enabled.
Is the iPhone app compromised?!?
The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously.
I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Chrobirch, thanks for messaging the Community.
Could you clarify what 2FA code you're referring to? Is this the 6 digit code sent to you via email, or the normal 2FA methods shown on this page?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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This sounds like the security code used when accessing the Dropbox site or app from a new location. This is generally sent only once, unless you attempt to login using a different network or IP address.
Regarding the second login, did you provide your account credentials to another individual?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously.
I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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